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Urgent notifications

Dear Clients! Due to quarantine, the receipt to and from Turkmenistan and Tajikistan has been temporarily suspended. The resumption of prima shipments in these directions will be announced later.

Dear Clients! We inform you about the resumption of the "Express forwarding packages and parcels in the Republic of Kazakhstan" service with a departure to regional centers from and to Almaty. Due to the decrease in the number of flights, it is possible to increase the control period (+1 business day). Detailed information can be obtained by contacting our call center by phone: 8/727/3900 300, 3900 301.

Dear Clients! We inform you about the resumption of the service "Express forwarding of packages and parcels" along the route Almaty-Nur-Sultan and in the opposite direction. Applications for the current day are accepted until 11.00, applications submitted later are transferred to the next business day.

Dear Clients! We inform you about the resumption of the regional office in Uralsk. Contact numbers: +7 (7112) 51-50-23, +7 (771) 056-50-55

Dear Clients! Applications for the current day in Almaty are accepted until 11:00 local time, in other cities of the Republic of Kazakhstan until 12:00 local time. Departures at the sender's address are accepted in Almaty no later than 15:30 local time, in other cities of the Republic of Kazakhstan - in accordance with the regional office’s work schedule (determined upon application). Applications submitted in Almaty after 11:00 and in other cities of the Republic of Kazakhstan after 12:00 local time are executed on the next business day. Please note that due to the strict quarantine conditions in all cities of the Republic of Kazakhstan, the busyness of couriers on routes, the application filing schedule and their processing may change. All changes will be timely posted on the site, in the "Important Notices" section. For all questions, you can contact our Call-center or leave a request for a call back in the online services of the company's website.

Dear customers, we inform you of the resumption of delivery in the Almaty region to the settlements: Talgar, Issyk, Kapshagay, Kaskelen, Bayserke, Otegen Batyr. You can apply by contacting our call center, or by using the courier call online service.

Due to the increase in the number of infected with the COVID-19 virus and the strengthening of the quarantine regime, as directed by the Situation Center for Rapid Response of the Uralsk city, the activities of the Ural subdivision "ExLine" were suspended from 19:00 on 04/21/2020. Information on the resumption of activities and the ability to provide services to customers will be posted on the site immediately.

Dear Clients! During the state of emergency, the company "ExLine" continues to provide services to customers. Applications for the current day are accepted until 12.00 local time. Shipments at the sender's address are accepted no later than 15:30 local time. For all questions, you can contact our Call-center or leave a request for a call back.

Dear Clients! We inform you about the resumption of accepting applications for international destinations (import-express, export-express), except for the Kyrgyz Republic and Tajikistan with an increase in the control period of more than five working days. The tariffs for this service can be found at https://exline.kz/en/world_delivery

Dear customers! Please pay attention to the temporary work schedule of the regional units of ExLine LLP from April 01 to April 06, 2020: 1) From 09.00 to 17.00 the head office is operating in Almaty; 2) from 10:00 to 15:00 work units in the cities. Atyrau, Balkhash, Ekibastuz, Kokshetau, Petropavlovsk, Pavlodar, Semey, Taldykorgan, Turkestan, Uralsk, Zhezkazgan; 3) from 10:00 to 17:00 work units in years. Aktau, Aktobe, Nur-Sultan, Karaganda, Kostanay, Kyzylorda, Shymkent, Taraz, Ust-Kamenogorsk; 4) the work of the unit in Bishkek, the Kyrgyz Republic is temporarily suspended. Please, specify the time of receiving shipments and receiving applications for the current day in your region. All contact information at https://exline.kz/en/contacts

Dear Customer! During the introduction of an emergency in the country and all measures taken to combat the COVID-19 virus, exline LLP makes operational decisions and looks for solutions that will help avoid possible consequences for the business of its clients. By monitoring and responding to the situation in the country, we are constantly working on the implementation of our tasks to continue uninterrupted delivery of courier services and the implementation of standard forwarding of shipments in the Republic of Kazakhstan. Please review the measures we take to ensure the safety of You, your customers and our employees during the quarantine period against the background of a coronavirus outbreak. SECURITY of our CUSTOMERS: Contactless delivery To support our clients who need to leave their signature in the register or invoice, we ask each client to use their personal fountain pen. The courier, when providing the service, keeps a distance of at least 1.5 m from the client, as well as all measures of sanitary protection (medical or respiratory masks, gloves) and applies them as a precaution both when contacting customers and employees of the company, and between third parties in the course of work. SECURITY OF OUR EMPLOYEES In accordance with the principle of" Safety first", following the recommendations of the chief health officer of Almaty and the protocols of the operational headquarters, in order to protect our employees, we have issued a number of simple instructions concerning social distance and hygiene. All employees of the company "ExLine" do everything possible to keep themselves and their vehicles clean and tidy. After each shipment or delivery, hands and scanners are disinfected. In public places, masks and gloves are mandatory. As the situation develops due to the fight against the COVID-19 virus, and in accordance with the recommendations of local authorities, we regularly publish information about the changing working conditions of ExLine for our clients and employees on our own Internet resources. ExLine LLP does not interrupt its activities in the interests of its clients and employees and will also continue to improve all processes for providing services and improve their quality. Thank you for your trust and cooperation! With respect, Your " ExLine»

Dear Clients! In connection with the introduction of a quarantine regime in the city of Karaganda, we inform you about the temporary suspension of deliveries of consignments and acceptance of applications to / from the cities. Abay, Saran, Temirtau and Shakhtinsk.

Dear Clients! In connection with the tightening of measures during the introduction of an emergency throughout the Republic of Kazakhstan, quarantine in the cities. Nur-Sultan and Almaty and due to the partial suspension of domestic flights, we inform you that the Express Forwarding service has been temporarily suspended since March 26, 2020. In this regard, packet correspondence and parcels are accepted only for the type of forwarding "Standard" and only for zone 1 (description of the zone at https://exline.kz/ru/standart_delivery), as well as in the cities of Rudny, Temirtau, Saran , Shakhtinsk, Abay, Satpayev. Possible increase in control terms. In Almaty, the method of cash payment was canceled to exclude the interaction of the client and the courier with cash. Any changes will be supplemented upon receipt of information from the competent authorities. https://exline.kz/en/standart_delivery

Dear Clients! We inform you that from 03/18/2020, the acceptance of shipments to international destinations was temporarily suspended. The resumption of acceptance of items will be announced later. Also, in connection with the announced in the years. Nur-Sultan and Almaty quarantine, it is possible to increase the control delivery time in Kazakhstan.

Dear Clients! We inform you that in connection with the announcement of the state of emergency in the country, an increase in the control delivery time is likely, as well as the possible return of some items of an international nature.

Dear Clients! Acceptance of shipments to recipients of the PRC has been suspended, tentatively until March 10, 2020.

Dear Clients! Due to weather conditions in some regions of the Republic of Kazakhstan, we are warning you of possible delays in deliveries of both express departures (cancellation / delay of air flights) and standard (closed car routes).

Dear partners and customers! We inform you of the change of address of the location of the Regional unit of ExLine LLP in the city of Balkhash. Starting January 27, 2020, the Regional Unit will be located at the address: Balkhash city, Karamende bi st., No. 3 Contact phone numbers: + 7701-057-06-53

Dear Clients! We are glad to inform you that from January 2020, the company "ExLine" resumes the delivery service of cash on delivery items. The service is provided to legal entities (JSC, LLP, IP) subject to the conclusion of an agreement on the provision of courier services and the conclusion of a contract-assignment. Cash on delivery service is not provided to individuals.

Dear Clients! Please be advised that December 30-31, 2019 ExLine company does not accept applications for sending package correspondence and parcels, due to the fact that suppliers-carriers have stopped accepting goods for forwarding. Acceptance of applications will resume from 01/03/2020. We apologize for any inconvenience caused.

Dear partners and customers! We inform you about the change of address of the location of the Regional unit of ExLine LLP in the city of Kokshetau. Starting November 20, 2019, the Regional Unit will be located at: Kokshetau, Ashimova St. (former Kaptsevich St.), No. 223, 2nd floor, office 202 Contact telephone numbers: + 7771-506-11-00

Dear partners and customers! We inform you about the change of address of the location of the Regional unit of ExLine LLP in the city of Taraz. Starting November 18, 2019, the Regional Unit will be located at: Taraz city, First lane Baizak Batyr, No. 23 Contact telephone numbers: + 7775-692-75-90 + 7777-945-01-53

Dear partners and customers! We inform you of the change of address of the location of the Regional unit of ExLine LLP in the city of Nur-Sultan. Starting November 18, 2019, the Regional Unit will be located at: Nur-Sultan city, Akarys street, 37. Contact telephone numbers: +7 (777) 333-22-13 (City Delivery Department) +7 (777) 333-22-15 (Calculation Group) +7 (777) 717-66-99 (Dispatch Department) +7 (777) 111-70-05 (Head of Unit) +7 (777) 111-50-03 (Customer Relations Department) +7 (771) 790-21-09 (Intercity Transportation Department) +7 (771) 762-04-00 (Sorting and Processing Department)

Dear partners! We inform you that from October 1 of this year, ExLine Company switches to electronic document management through the iDocs system, which has legal force that does not require duplication on paper and is accepted by the court and tax authorities in accordance with paragraph 1 of Article 7 of the Law of the Republic of Kazakhstan dated January 7 2003 year. The iDocs system allows you to send and sign originals of all types of documents (contract, act of completion, reconciliation certificate, register, invoice) in electronic format using electronic digital signature. There is no need to print a document. More detailed instructions are in the section "Online Services"

Dear Clients! Please note that from September 1, 2019, tariff zones in the Russian Federation and the Kyrgyz Republic have changed. More detailed information can be seen in the sections "International Delivery" and "Express Delivery", or by contacting the sales department at 8/727/3900300 ext. 1150, 1151.

Tariff reduction in some areas. Dear Clients! We are pleased to announce that from February 1, 2019, ExLine LLP will make changes to the division of zones by region and reduce tariffs in some areas. So gg. Balkhash, Zhezkazgan, Semey, Ekibastuz are transferred from Zone 2 to Zone 1 and will be charged at the tariffs of Zone 1.

Reduction of tariffs for standard shipment in the RK. Dear Clients! We draw your attention to the reduction of tariffs for sending shipments in the Republic of Kazakhstan for customers sending shipments without contracts from February 1 of the current year. For additional questions contact the sales department at 87273900300 вн.1151,1153.

Dear Clients! We inform that from January 10, 2019. Reception of shipments with a “standard / non-urgent” type from clients who do not have contracts for the provision of courier services has been renewed in all divisions of the company. Reception of shipments with the express / urgent type of shipment remains unchanged.

Dear Clients! From December 10, 2018 Sending gift sets containing any drinks, candy, cosmetics is exclusively of the Express / Urgent type, with the obligatory use of special additionally paid packaging (foam plastic, bubble film, corrugation, at the inner corners of the packaging of a stiffener, woodwork, etc. ), to exclude risks that exist in the winter period and taking into account the distance of the shipment, weather conditions and the pre-holiday volume of sent items.

Dear Clients! In connection with the increase in the volume of items sent and delivered, as well as taking into account the deterioration of weather conditions affecting the carriage of items by road, from November 15, 2018. Receipt of shipments with a “standard / non-urgent” type from customers who do not have courier services contracts has been temporarily suspended in all departments of the company. Receipt of shipments with the express / urgent type remains unchanged. We will inform you about the changes in the conditions for receiving items. We apologize for any inconvenience caused.

Dear Clients! We inform you that from November 1 of the current year ExLine LLP will make changes to the division of zones by regions. So gg. Balkhash, Zhezkazgan, Semey, Ekibastuz are transferred from Zone 1 to Zone 2 and will be charged at the tariffs of Zone 2.

С 01.09.2018 г. изменение тарифов на услуги компании. Подробно смотрите в разделе «Новости компании».

Уважаемые клиенты, в связи с интеграцией двух банков Казахстана в форме присоединения АО «Казкоммерцбанк» к АО «Народный Банк Казахстана», расчетному счету, ранее действовавшему в АО «Казкоммерцбанк», с 30 июля текущего года будет присвоен новый код в АО «Народный Банк Казахстана». Таким образом, у ТОО «ExLine» имеется два ИИК в АО «Народный Банк Казахстана»: KZ056017131000009691KZT (вместо KZ839261802158592000 в АО «Казкоммерцбанк»); KZ846010131000179921KZT (имеющийся ранее). Просим взять во внимание данный факт во избежание проблем во время перечисления денежных средств.


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